Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

To complete your account creation on HUDHousingCounselors.hud.gov, you will receive an email to verify your email address. If you do not receive a verification email within several minutes of creating your account, check your Spam or Junk folders to make sure the email was not misdirected.

If you are still experiencing an issue or are unable to access your account, please contact us at HUDHousingCounselors.hud.gov/Support.

For your account on HUDHousingCounselors.hud.gov, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

• You are using the correct email address
• There are no blank spaces or other characters in the text box for the email address
• Your email address is not being autofilled by your browser.

Check for a second Coursera account

If you've signed in to Coursera with different email addresses, you may have accidentally made multiple accounts.

To check for another account with a different email address:

Dear Counselor,

If you experience an error that states username is required when trying to create a new account and there is no field to enter a username, please try the following actions:

1. Type the information into the fields instead of allowing your browser's autofill to complete the fields, particularly the email address
2. Try another web browser

Please note that once your account is created successfully, your username for logging in will be your email address. 

Dear Counselor,

The top level domain (TLD) in your email address is not permitted. Please use a different email address.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

You are able to update your email by logging into your account and selecting "Edit" on the User Profile Dashboard.

Below your State location is the change password or email link.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

The exam registration instructions and your confirmation email both state that your exam registration must match your government-issued ID. 

First, you must update your name in your HUDHousingCounselors.hud.gov User Profile by logging into your account and selecting "Edit" on the User Profile Dashboard.

Next, you must transfer the update to Kryterion's Webassessor site. In order to transmit the new information to Webassessor: 

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Dear Counselor,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.