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Terms of Use Terms of Use ("Agreement")

Before using, please read these Terms of Use (“Agreement”) completely. is owned by the Department of Housing and Urban Development (“HUD”) and operated by Bixal Solutions, Inc. (“Bixal”). This Agreement documents the legally binding terms and conditions attached to the use of the website at By using or accessing the website in any way, viewing or browsing the website, or adding your own content to the website, you are agreeing to be bound by this Agreement.

Termination reserves the right to terminate your access to the website, without any advance notice.

Links to Other Websites

Our website contains a number of links to other websites and online resources that are not owned or controlled by We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party websites and/or services. We strongly advise you to read the entire terms and conditions and privacy policy of any website that you visit as a result of following a link that is posted on our website.

Exam Appointment Refund/Cancellation/Reschedule/No-Show

Purchasers of an exam are only eligible for a refund within 30 calendar days of the date of purchase. Any requests outside the first 30 days are not eligible for refunds. An exam appointment may be rescheduled up to two times and must be rescheduled prior to 48 hours from the time of the exam appointment. Exam dates must be scheduled within 120 days of purchase. The expiration on the exam purchase is 150 days.  Cancellations on the day of an exam or no-shows for scheduled exams will result in the forfeiture of said exam payment. In order to take the exam, a new purchase must be made. No exceptions to this policy are permitted. By purchasing the exam through the system, all purchasers acknowledge that they have read the rules and agree to abide by them.

Changes to This Agreement reserves the right to modify the Terms of Service at any time. We will post any and all updated terms on the website. Your decision to continue to visit and make use of the website after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us.

This Agreement was last modified on September 22, 2014.