HUDHousingCounselors.com reserves the right to terminate your access to the website, without any advance notice.
Links to Other Websites
Exam Appointment Refund/Cancellation/Reschedule/No-Show
By purchasing the exam through the system all purchasers acknowledge that they have read the rules and agree to abide by them.
Test Center (Onsite) Proctoring Reschedule & Cancellation Policy:
You may reschedule or cancel your testing-center registration without incurring an additional fee with advance notice of at least 72 hours before the scheduled start time of your exam.
Reschedules and cancellations more than 72 hours before your exam start time can be completed free of charge through your HUDHousingCounselors.com account. If you reschedule or cancel within 72 hours of your scheduled exam start time, you may be charged an additional fee.
Online Proctoring Reschedule & Cancellation Policy:
You may reschedule or cancel your online proctored registration without incurring an additional fee with advance notice of at least 24 hours before the scheduled start time of your exam.
Reschedules and cancellations more than 24 hours before your exam start time can be completed free of charge through your HUDHousingCounselors.com account. If you reschedule or cancel within 24 hours of your scheduled exam start time, you may be charged an additional fee.
Candidates may request via HUDHousingCounselors.com/Support a refund or reschedule fee waiver due to documented extenuating circumstances. In cases of emergency, requests submitted after the scheduled exam has expired will be reviewed. Refund and fee waiver requests must be accompanied by documentation and are subject to review on a case-by-case basis. Refunds and fee waivers are not guaranteed.
Request for refunds or fee waivers will not be considered for cases in which the candidate failed to
- obey any rule or guideline outlined in HUDHousingCounselors.com content or related email communication;
- obey proctor instructions; or
- seek immediate assistance to resolve an issue related to the exam.
Changes to This Agreement
HUDHousingCounselors.com reserves the right to modify the Terms of Service at any time. We will post any and all updated terms on the website. Your decision to continue to visit and make use of the website after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access HUDHousingCounselors.com immediately.
If you have any questions about this Agreement, please feel free to contact us.
This Agreement was last modified on August 31, 2020.