Account Overview

HUDHousingCounselors.hud.gov is your hub for completing the steps in the certification process. Components include:

• Training Center: Materials include a Knowledge Assessment, Online Training Modules, Study Guides, and Practice Exam
• Exam Registration: Access to schedule or reschedule your exam or change exam delivery type
• Webassessor's Exam Status Center: Allows access to view exam details, download Sentinel Secure, create your Biometrics Profile, launch your online exam, and obtain receipts
• User Profile Exam Tab: View Your exam results in your User Profile Exam Tab
• Results Transfer: Transfer your passing exam results to HUD FHA Connection
• Support: Find answers to frequently asked questions and technical support

HUDHousingCounselors.hud.gov partners with Kryterion Inc. to provide exam proctoring services online and at test centers. HUD test takers can access Kryterion's Webassessor site only through HUDHousingCounselors.hud.gov.

A separate Webassessor log-in is never required to complete any step in this process. Links to the Kryterion website posted throughout HUDHousingCounselors.hud.gov content are provided for informational purposes only. References to logging into Webassessor do not apply to HUD test takers.

Training and Exam Status

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov.

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

Training is available to anyone who creates an account. You can choose from two study methods: an interactive online training course (no sound) or a downloadable Study Guide in PDF format.

Your User Profile provides access to account information, including:

• Access to update your name, state, email, or password.
• Knowledge Assessment results.
• Online Training Status, including modules in progress or completed.
• Exam Registration Status, access to registration and exam details.
• Access to launch the online exam.
• Certification Exam Status, including completion results.

To access your User Profile, you must be signed into your account on HUDHousingCounselors.hud.gov. Once you are signed in, select “Profile” at the top of the page. If you are already signed in, you can access your User Profile directly.

Registration Access

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam and complete the form at the bottom of the page.

If you are attempting to register using your mobile phone or tablet, you may not be able to complete your transaction. Please use a computer to register.

Please note, the links listed in the instructions are for informational purposes only. If you click on a link, it will open a separate page that is not part of the registration process. You must return to the registration page to continue.

Cost

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register.

Conent Updates

The certification examination is periodically updated to reflect changes in regulations and program policies. The certification examination will be based on the most recent version of the training content posted in Revision History on www.HUDHousingCounselors.hud.gov.

Receipt of Payment

The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.

You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.

User Account - Locked

You have up to five attempts to enter your account password on the User Sign In page before your account will lock. Locked accounts will unlock automatically after six hours, or you can expedite access by contacting the Support team.

User Account - Password Reset

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.

If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.

If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

User Account - Username

For your account on HUDHousingCounselors.hud.gov, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

• You are using the correct email address
• There are no blank spaces or other characters in the text box for the email address
• Your email address is not being autofilled by your browser.

User Account - Refunds for approved cancellation

Candidates may submit a request for a refund or fee waiver due to a documented personal emergency. Each request is reviewed on a case by case basis, and fee waivers are not guaranteed.

Please see the CANCELLATIONS DUE TO EXTREME WEATHER OR LOCAL EMERGENCIES policy.