Online proctored exams include security protocols to ensure the integrity of the examination process. Duplicating a proctored testing environment in a virtual setting requires adequate preparation. Take these steps to be prepared for a successful exam experience!
If you require reasonable accommodations, please submit a request before scheduling your exam.
1. Prepare your equipment.
Learn how to prepare your equipment for successful exam launch. These Kryterion articles provide information to help with:
Be sure to seek assistance from your agency’s IT professionals as necessary.
2. Prepare your testing environment and ensure adequate lighting.
Learn how to set up a proper testing environment and Biometrics Profile. These Kryterion articles provide information to help with:
- Creating the Biometric Profile
- Launching Your Online Exam – scroll to the bottom to see testing environment information
Review Tips for Successfully Taking and Matching Your Biometric Photo.
3. Be prepared! Technical issues may cause delays in exam launch—and proctors may interrupt your exam.
Technical challenges that require troubleshooting may arise and proctors may make requests to ensure compliance with security protocols. Minimize stress by anticipating potential delays or interruptions.
- Technical difficulties related to your browser, equipment, network, or testing environment may cause delays.
- You may need to log out of the exam and restart. If issues persist, Kryterion may need to reschedule your exam at no cost. If your exam is rescheduled, seek help from your agency IT professional or Kryterion Support before the next exam appointment.
- The online proctor may interrupt your exam to complete security protocols. Any time spent during proctor checkpoints will be added back to your available exam time.
Please note: The proctor is not a technical support specialist.
4. Request assistance if needed.
Kryterion Support is available to assist you 24/7 (except federal holidays) via webform ticket or online chat. Kryterion Support can help you with the following issues:
- Setting up your computer
- Establishing your Biometrics profile
- Launching your exam
- Troubleshooting issues during your exam
If Kryterion Support does not resolve the issue, please contact HUDHousingCounselors.com/Support between 8:00 a.m. – 4:30 p.m. Eastern Time Monday – Friday (except federal holidays).
