Dear Counselor,

If you experience an error that states username is required when trying to create a new account and there is no field to enter a username, please try the following actions:

1. Type the information into the fields instead of allowing your browser's autofill to complete the fields, particularly the email address
2. Try another web browser

Please note that once your account is created successfully, your username for logging in will be your email address. 

If this does not resolve the issue, please call us for assistance at 210-489-1461, 8am - 4:30pm Eastern Time, Monday - Friday except federal holidays.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team