User Account

User Account - Creation

To create an account on, select "Sign Up" at the top of the page and enter the information required: 

  • First name
  • Last name
  • Email address*
  • State

Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.

*A valid email address is required for registration and account recovery purposes. Your email address will not be made public and will not be sold to third party vendors. News and notifications from will be sent to this address.

User Account - Training & Exam Status

Your User Profile provides access to account information, including:

  • Access to update your name, state, email, or password.
  • Knowledge Assessment results.
  • Online Training Status, including modules in progress or completed. 
  • Exam Registration Status, access to registration and exam details.
  • Access to launch the online exam.
  • Certification Exam Status, including completion results.

To access your User Profile, you must be signed into your account on Once you are signed in, select “Profile” at the top of the page. If you are already signed in, you can access your User Profile directly.

User Account - Locked

You have up to five attempts to enter your account password on the User Sign In page before your account will lock. Locked accounts will unlock automatically after six hours, or you can expedite access by contacting the Support team.

User Account - Password Reset

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords. 

If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.

If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.


User Account - Username

For your account on, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

  • You are using the correct email address
  • There are no blank spaces or other characters in the text box for the email address
  • Your email address is not being autofilled by your browser.