Certification Exam

Certification Exam - Transfer Results to FHA Connection

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.com and select “Exam Center” from the top navigation. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page. You will receive an email confirmation that contains your Exam Counselor ID, which you will need to complete the HUD Certified Housing Counselor Application.

For additional steps to certification visit the HUD Exchange website and view the HUD Certified Housing Counselor Application Process

A counselor will not be officially placed in the certified counselor database until the Agency FHA Connection Application Coordinator successfully validates counselor employment in the FHA Connection system. After you submit your application in FHA Connection, you should alert your Agency FHA Connection Coordinator to validate your employment.

Certification Exam - Compliance

Certification Requirement – Housing counseling required under or provided in connection with HUD programs must be provided only by certified housing counselors who work for organizations approved to participate in HUD’s Housing Counseling Program. In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program.

Timing – Requirement in effect on August 1, 2020, which is 36 months after the date the certification examination becomes available.

See Housing Counseling: New Certification Requirements Final Rule on the HUD Exchange for more information.

Certification Exam - Access

To access the certification exam, you must be signed into your account on HUDHousingCounselors.com.

Once you are signed in, click on the “Exam Center” button on the home page, then click on “Take Online Exam or Access Exam Details.” If you are already signed in, you can access the Take Online Exam or Access Exam Details page directly.

Certification Exam - Appointment Details

Your exam appointment details are listed in the Exam Status Center. To access, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Exam appointments are listed under the "Scheduled Exam" section.

User Account - Training & Exam Status

Your User Profile provides access to account information, including:

  • Access to update your name, state, email, or password.
  • Online Training Status, including modules in progress or completed. 
  • Certification Exam Status, including completion results.

To access your User Profile, you must be signed into your account on HUDHousingCounselors.com. Once you are signed in, select “Profile” at the top of the page. If you are already signed in, you can access your User Profile directly.

Certification Exam - Registration Access

To access the exam registration, you must be signed into your account on HUDHousingCounselors.com.

Once you are signed in, click on the “Exam Center” button on the home page, then click on “Register for Exam.” If you are already signed in, you can access the Register for Exam page directly.

Certification Exam - Change Online/Onsite Registration

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.com.

To change your exam delivery type, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Follow the steps to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.

Be sure to review the No Shows and Cancellations Policy prior to making changes. 

Spanish Materials - Training & Exam

HUDHousingCounselors.com provides access to training and exam materials in Spanish. Sign into your account and take the following steps to access each component.

  • Training - Select “Training Center” at the top of the page. Then, select "en español" to find the Study Guide in Spanish.
  • Practice Exam - Select “Exam Center” at the top of the page. Then, select “Take Practice Exam” to take the practice exam or learn more.
  • Certification Exam - Select “Exam Center” at the top of the page. Then, select “Register for Exam” to register or learn more.

Certification Exam - System & Webcam Requirements

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

  1. Review the Test Taker Guide, including webcam require. 
  2. Visit Kryterion Online Proctoring Support to check equipment compatibility for webcam, microphone, and internet speed.
  3. Test browser functionality of the exam Calculator provided onscreen during the exam.

HUDHousingCounselors.com cannot provide a webcam. You will not need a webcam if you choose to take the Certification Exam via in-person proctoring at a testing location.

Certification Exam - Eligibility & Retakes

Eligibility – In order to be certified, an individual must both pass a standardized written examination covering six major topic areas and work for an agency approved to participate in HUD’s housing counseling program. In other words, you can take the certification exam without being employed at a HUD-approved agency; however, to become certified you must pass the exam and work for a HUD-approved agency.  

For steps to certification visit the HUD Exchange website and view the HUD Certified Housing Counselor Application Process.

Retakes – There is no limit on retakes for the Certification Exam. You can take the Certification Exam as many times as necessary to achieve a passing score.

Certification Exam - Feedback & Scoring

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation, and they can also access their scaled score on the User Profile page of their HUDHousingCounselors.com account.

Note: Test takers do not receive information on topic area weighting with their exam scores. For most information, please visit the HUD FAQ on scaled scoring.

Proctoring - Kryterion Testing Instructions & Rules

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.

DO

  • Make sure the room is well lit, quiet, and free from distraction.
  • Ensure your testing surface is clutter-free and contains only one computer, one monitor, one keyboard, and one mouse.
  • Remove all items from your neck and wrist. Watches, bracelets, and necklaces are not permitted during testing.
  • Log in to launch your exam on time. Kryterion will administer the exam only on the scheduled date and time. Please see cancellation and rescheduling guidelines if you are unable to take the exam as scheduled.

DO NOT

  • Do not read the exam aloud.
  • Do not interact with another individual during your test session.
  • Do not leave your workstation or take a break for any reason. If you leave the workstation during the exam, Kryterion is obligated to inform your test sponsor and may suspend your exam.

Additional guidance about the exam:

  • Books, papers, or other reference materials. Candidates are not allowed access to or use of paper or writing utensils during the exam. (Candidates will have access to an online calculator during the exam.)
  • Electronic devices, including telephones, cameras, signaling devices, pagers, alarms, and recording/playback devices of any kind.
  • No questions concerning the content of the exam may be asked during the examination period. Listen carefully to the directions and carefully read the directions shown on the computer monitor.
  • No examination materials, documents, or memoranda of any type may leave the testing room.

Certification Exam - No Shows & Cancellations Policy

To cancel or reschedule an exam, sign into your account on HUDHousingCounselors.com. Select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center

  • ONLINE PROCTORED EXAMS. ‌To avoid a $50 no-show or cancellation fee, candidates must reschedule or cancel a scheduled online test session within 24 hours of the scheduled exam.
  • ONSITE PROCTORED EXAMS AT A TESTING CENTER. ‌To avoid an $85 no-show or cancellation fee, candidates must reschedule or cancel a scheduled online test session within 72 hours of the scheduled exam. 

Proctoring - Kryterion Testing Center Locations

Individuals planning to take the certification examination at a proctoring center can utilize the tool to Locate a Kryterion Testing Center

The exam will be available both in person and online throughout the US and in US Territories where there are proctoring centers, including Puerto Rico, Guam, and the US Virgin Islands. The exam will be available online only in the Northern Mariana Islands and American Samoa, as there are no proctoring centers in these areas. 

For any additional questions relating to Kryterion Testing Centers, please contact Kryterion Testing Center Support:

Hours of Operation: 10 a.m. to 7 p.m. Eastern time, Monday–Friday

Certification Exam - Reasonable Accommodations

If you need special assistance provided under the Americans with Disabilities Act, you must submit a request for reasonable accommodations prior to scheduling or paying for your certification exam.

The following information is required to approve reasonable accommodations. Please use our Contact Form to provide specific information including:

  • Your Name
  • Kryterion Test Center Location
  • Preferred Dates/Times (Provide at least three.)
  • Reason for Accommodation
  • Documentation for Accommodation (Possible examples listed below.)
    • Recommendations of qualified professionals
    • Proof of past testing accommodations
    • Observations by educators
    • Results of psycho-educational or other professional evaluations
    • An applicant’s history of diagnosis
    • An applicant’s statement of his or her history regarding testing accommodations.
  • Type of Accommodation Needed (Please select accommodations needed. If necessary, describe any specific items in greater detail.) 
    • Food or water
    • Medical equipment
    • Multiple breaks
    • Private room
    • Reader
    • Reader and recorder
    • Screen magnification software (ZoomText)
    • Screen reader software (ZoomText with Speech)
    • Screen reader software (JAWS)
    • Attendance of service animal
    • Sign language interpreter

The process to review cases, approve requests, and coordinate required services may take up to 45 days from the date of receipt of a completed request.

Certification Exam - Cost

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register.