The certification examination was developed according to professional standards recognized by the testing industry and designed and constructed to be free from bias and measure only approved examination content. The following steps were taken to achieve these goals:

Dear Counselor,

HUDHousingCounselors.hud.gov cannot comment on specific test questions nor can we advise candidates as to whether they answered a question correctly or not. We have manually reviewed the scoring of your examination and confirm that the score originally reported is correct.  

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

In the event of extreme weather or other hazardous or emergency conditions which occur or can reasonably be foreseen in advance of the appointed testing time, Kryterion will make every reasonable attempt to notify candidates of necessary changes to the testing appointment.

Dear Counselor,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

In the practice exam, not all questions have a direct correlation to specific modules in the training content. The test question title information (i.e., A.1.1.1) does not directly identify a specific module. Many questions relate to content from multiple modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Thank you for contacting Support.

We will escalate your concern with Kryterion if you provide the information below:

- A screen shot showing the transaction details in the credit card Statement
- Amount paid
- Date of Payment
- Last four digits of credit card
- Name on credit card if different from your own
- Credit card type (Visa, Master Card, American Express etc....)

Please select the link at the bottom of this message to update this ticket with the requested information and attach the requested screenshot.

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMIDATION HERE].

Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Dear Counselor,

The "coupon/voucher" field is a standard field for the testing company. HUD does not provide voucher or coupon codes to offset exam costs. You may skip the "Submit" button and select "Check Out" at the bottom of the page to complete your purchase. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

Certification Requirement

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.