Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Limitadong kasanayan sa ingles    |   제한된 영어 능력     |   Trình độ tiếng anh hạn chế  

Maîtrise limitée de l'anglais            |   英语水平有限       |   Konpetans angle limite 

The HUD Housing Counselor Certification Exam is available in English and Spanish. Candidates with limited English proficiency and limited Spanish proficiency may request additional exam time.

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMMODATIONS REQUESTED]. Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Your request is not complete as your statement/documentation does not meet our requirements. Please review the information below and provide adequate documentation. 

Dear Counselor,

In the practice exam, not all questions have a direct correlation to specific modules in the training content. The test question title information (i.e., A.1.1.1) does not directly identify a specific module. Many questions relate to content from multiple modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

We have reviewed your Fee Waiver Request.

Your request has been denied because situations in which [PICK ONE] the candidate purchased the wrong exam / the candidate failed to obey the rules / the circumstances described do not qualify as an emergency are not eligible for a fee waiver.

OR

The certification examination was developed according to professional standards recognized by the testing industry and designed and constructed to be free from bias and measure only approved examination content. The following steps were taken to achieve these goals:

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Dear Counselor,

HUDHousingCounselors.hud.gov cannot comment on specific test questions nor can we advise candidates as to whether they answered a question correctly or not. We have manually reviewed the scoring of your examination and confirm that the score originally reported is correct.  

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMIDATION HERE].

Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).