Training

Training - Online Training Status Reset

The training content is reviewed and updated on a periodic basis to maintain accuracy and relevance. Each time the online modules are updated, the Online Training Status resets because the new modules have not been reviewed. This is explained in the Notices section on your Profile Page as well as in the HUD list serv update announcement sent out on September 27th, 2019, “HUD also recommends you note your online module completion status, which is accessible in your website profile, as modules will be replaced and module status reset.”

The content changes are noted in the Revision History on the website.

Training - Technology Requirements

To take the interactive online training course, be sure your computer meets minimum requirements by installing one of the following browsers: 

Windows:

  • Internet Explorer 11 or later
  • Firefox (latest version)
  • Google Chrome (latest version)
  • Microsoft Edge (latest version)

Mac:

  • Safari (latest version)
  • Firefox (latest version)
  • Google Chrome (latest version)

If you prefer, you can view the modules in a downloadable Study Guide, available in a PDF format. 

Training - Audio

The online training is interactive, but it does not include audio.

Training - Length & Time to Complete

The training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete.

Training - Printing the Study Guide

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Spanish Materials - Training & Exam

HUDHousingCounselors.com provides access to training and exam materials in Spanish. Sign into your account and take the following steps to access each component.

  • Training - Select “Training Center” at the top of the page. Then, select "en español" to find the Study Guide in Spanish.
  • Practice Exam - Select “Exam Center” at the top of the page. Then, select “Take Practice Exam” to take the practice exam or learn more.
  • Certification Exam - Select “Exam Center” at the top of the page. Then, select “Register for Exam” to register or learn more.

Training - Access & Requirement for Certification

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.com. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

Training is available to anyone who creates an account. You can choose from two study methods: an interactive online training course or a downloadable Study Guide in PDF format. 

User Account - Training & Exam Status

Your User Profile provides access to account information, including:

  • Access to update your name, state, email, or password.
  • Online Training Status, including modules in progress or completed. 
  • Certification Exam Status, including completion results.

To access your User Profile, you must be signed into your account on HUDHousingCounselors.com. Once you are signed in, select “Profile” at the top of the page. If you are already signed in, you can access your User Profile directly.

Training - Knowledge Check Answers

Training materials include correct answers and corresponding explanations for knowledge checks. The online training provides feedback onscreen for incorrect answers submitted. The Study Guide provides the same feedback at the end of each module. 

Knowledge Assessment – Access

To access the Knowledge Assessment, you must be signed into your account on HUDHousingCounselors.com.

Once you are signed in, click on the “Training Center” button on the home page, then click on “Take Knowledge Assessment.” If you are already signed in, you can access the Take Knowledge Assessment launch page directly.