Training - Audio
The online training is interactive, but it does not include audio.
Training - Length & Time to Complete
The training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete.
Training - Printing the Study Guide
The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.
The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam.
Other - Reverse Mortgage/HECM Counseling Training
Information about the Home Equity Conversion Mortgage (HECM) certification is available on the HECM Counseling Resources page of the HUD Exchange.
Training - Other Resources for Housing Counselors
In addition to the training materials on HUDHousingCounselors.com, the HUD Office of Housing Counseling offers many resources on the HUD Exchange. You can also subscribe to the Housing Counseling Mailing List for regular training notifications.
Spanish Materials - Training & Exam
HUDHousingCounselors.com provides access to training and exam materials in Spanish. Sign into your account and take the following steps to access each component.
- Training - Select “Training Center” at the top of the page. Then, select "en español" to find the Study Guide in Spanish.
- Practice Exam - Select “Exam Center” at the top of the page. Then, select “Take Practice Exam” to take the practice exam or learn more.
- Certification Exam - Select “Exam Center” at the top of the page. Then, select “Register for Exam” to register or learn more.
Training - Access
To access the training, you must be signed into your account on HUDHousingCounselors.com.
Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.
Training is available to anyone who creates an account. You can choose from two study methods: an interactive online training course or a downloadable Study Guide in PDF format.
Training - Requirements for Certification
Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.
User Account - Training & Exam Status
Your User Profile provides access to account information, including:
- Access to update your name, state, email, or password.
- Online Training Status, including modules in progress or completed.
- Certification Exam Status, including completion results.
To access your User Profile, you must be signed into your account on HUDHousingCounselors.com. Once you are signed in, select “Profile” at the top of the page. If you are already signed in, you can access your User Profile directly.
Training - Knowledge Check Answers
Training materials include correct answers and corresponding explanations for knowledge checks. The online training provides feedback onscreen for incorrect answers submitted. The Study Guide provides the same feedback at the end of each module.
Training - Technology Requirements
To take the interactive online training course, be sure your computer meets these specifications: Flash Player 10.3 or later and one of the following browsers:
Windows:
- Internet Explorer 8.x or later
- Firefox (latest version)
- Google Chrome (latest version)
Mac:
- Safari (latest version)
- Firefox (latest version)
- Google Chrome (latest version)
If you prefer, you can view the modules in a downloadable Study Guide, available in a PDF format.
