There is no limit on how many times the Knowledge Assessment can be taken.

However, the link in the user profile page will change every time that user takes the assessment and will only show the last attempt.

Dear Counselor,

There is a known issue with Google Chrome in which certain modules will not load. Users can access the module by right clicking on the module link and selecting "Save Link As" which allows users to save the PDF to their computer and open it from there. Users also have the option to switch browsers.

If these options do not resolve the issue, please update this ticket via the link at the bottom of this message or call 800-448-7149 8am - 4:30pm Eastern Time, Monday - Friday.

Sincerely.

The practice exam is free and accessible in both English and Spanish. You may take the practice exam as many times as you would like.

You do not need to be a housing counselor to take the practice exam; it is available to anyone who creates a HUDHousingCounselors.hud.gov account.

To access the practice exam, you must be signed into your account on HUDHousingCounselors.hud.gov.

The whiteboard will be available during your exam. We do not currently have a practice white board available, but it is similar to Microsoft Notepad or Apple Notes in that it provides a blank field for typing notes.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

To access the Knowledge Assessment, you must be signed into your account on HUDHousingCounselors.hud.gov.

Once you are signed in, click on the Training Center button on the home page, then click on “Take Knowledge Assessment.” If you are already signed in, you can access the Take Knowledge Assessment launch page directly.

Dear Counselor,

The training content is reviewed and updated on a periodic basis to maintain accuracy and relevance. Each time the online modules, Practice Exam and Knowledge Assessment are updated, the status resets because the new modules and assessments have not been completed. This is explained in the Notices tab on your User Profile.

Please note, HUD does not track individual candidate progress in completing the training modules. The Online Training Status is available for candidate reference only.

The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided. 

To take the interactive online training course, be sure your computer meets minimum requirements by installing one of the following browsers: 

Windows:

• Internet Explorer 11 or later
• Firefox (latest version)
• Google Chrome (latest version)
• Microsoft Edge (latest version)

Mac:

• Safari (latest version)
• Firefox (latest version)
• Google Chrome (latest version)

If you prefer, you can view the modules in a downloadable Study Guide, available in a PDF format. 

Dear COUNSELOR,

The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide. 

Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud.