Agencies

Important Messages: COVID-19 Impact on Test Centers

Certification Exam - Limited English Proficiency

Limitadong kasanayan sa ingles    |   제한된 영어 능력     |   Trình độ tiếng anh hạn chế  

Maîtrise limitée de l'anglais            |   英语水平有限       |   Konpetans angle limite 

The HUD Housing Counselor Certification Exam is available in English and Spanish. Candidates with limited English proficiency and limited Spanish proficiency may request additional exam time.

To request additional exam time due to limited English and limited Spanish proficiency:

Your request must be in English and must include:

  • A statement that you are limited English and limited Spanish proficient
  • Your primary language
  • A request for extra time
  • A request for additional accommodations if necessary due to a documented disability (review Reasonable Accommodations)

Test center exams require at least 30 days to arrange extra time.

  • DO NOT register for the exam until your request has been approved.
  • Identify the test center.
  • Provide three possible exam dates and times.

Online exams require at least 5 days to arrange extra time.

  • DO NOT register for the exam until your request has been approved.

Please call 800-448-7149 if you require assistance. Support is available 8:00am – 4:30pm Monday – Friday except federal holidays.

Certification Exam - Reasonable Accommodations

Please call Support if you have questions about accommodations or the request process. We are available to assist you. 

If you require testing accommodations provided under the Americans with Disabilities Act, please:

  • Request accommodations before you register for the exam.
  • Submit a new request for each exam attempt.
  • Request accommodations for exams at a test center at least 45 days in advance.
  • Request accommodations for online exams at least 5 days in advance.
  • Note the following accommodations are only available at test centers:
    • Special software or equipment
    • Professional reader or recorder

To Request accommodations:

  • Submit a support ticket or call Support at 800-448-7149.
    • Support is available 8:00am – 4:30pm Eastern Time, Monday – Friday, except federal holidays.
    • Individuals with hearing or speech impairments may access this number via TTY by calling the Federal Information Relay Service at 800-877-8339.

Include in your request:

  • Your name
  • Kryterion test center location, or state you will take the exam online
  • Three preferred dates and times
  • Reason for accommodations
  • Documentation for accommodations
    • Support will reply with instructions for submitting documentation
    • Your documentation will remain on file for future requests, if necessary
  • Specific accommodations requested

Examples of Accepted Documentation

  • Recommendations of qualified professionals
  • Personal statement describing past testing accommodations
  • Other supporting documentation regarding the need for accommodations

Examples of Commonly Requested Accommodations 

  • Additional time
  • Private room
  • Reader and/or recorder
  • Screen reader or screen magnification software
  • Special equipment
  • Attendance of a service animal
  • Multiple breaks
  • Food and/or water
  • Other

Important Notes

  • Online exams are proctored remotely using software that blocks all other computer applications. Screen reader or screen magnification programs will not function during online exams.
  • Online exam candidates must provide their own equipment.

Certification Exam - Certification Maintenance

The purpose of HUDHousingCounselors.com is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.com to FHA Connection.

Counselors maintain their certification status by updating personal information on the HUD Certified Housing Counselor Database Update/Renewal page on FHA Connection. Exam results and counselor application information are stored permanently on FHA Connection. Counselors should become familiar with FHA Connection to understand which steps are required to update and maintain personal information, including changing employers.

It is important to note that agencies are required to validate the end of a counselor’s employment. If a counselor is between agencies, hiring agencies will NOT be able to find the counselor in the database if the previous agency has verified their end of employment in FHA Connection. After the counselor’s end of employment has been verified, they no longer meet the criteria for certification.

In order to demonstrate to hiring agencies that a counselor has been previously certified, it is recommended that counselors maintain a copy of their most recent certificate which names the counselor and the agency. Certificates are available to download and print from FHA Connection only while a counselor’s employment at an approved housing counseling agency is validated in FHA Connection. Each time a counselor’s employment is verified at a new agency, a certificate is available to print with the new agency’s information displayed.

A certificate is not available to print during periods when the counselor is not employed by an approved agency or when the counselor is employed by an approved agency but their employment has not been verified in FHA Connection.

Please visit the HUD Exchange for more information. If you require assistance with FHA Connection Contact housing.counseling@hud.gov and include “FHAC” in the subject line of your message.

Agencies - Agency Role in Certification

The role of the HUD participating housing counseling agency in HUD Certified Housing Counselor Application Process is to verify counselor employment in FHA Connection and to update FHA Connection when counselor employment status changes.

HUDHousingCounselors.com also acknowledges the important role agencies play in supporting counselors as they prepare for certification. To best support your counselors through the certification process, please consider the following important information:

  • HUDHousingCounselors.com user accounts are owned by the user. Changes to the account or exam schedule can only be initiated by the user regardless of exam payment source. Access to user accounts and related information is not permitted by third parties unless authorized by the user.
  • Counselors should be encouraged to create their user account with an email address they can access from anywhere at any time.
  • Registration for the HUD Housing Counselor Certification Exam must be completed through each counselor's HUDHousingCounselors.com user account. There is no method to register and pay for a group of candidates in a single transaction.
  • Agencies should avoid creating HUDHousingCounselors.com user accounts for those who do not plan to take the exam.
  • Counselors should log into their user account and initiate requests for help on their own behalf at Support.

For questions about this information, please visit Support or call 800-448-7149 Monday – Friday, 8:00 a.m. – 4:30 p.m. except federal holidays.

Certification Exam - Group Testing Events Information

Registration for the HUD Housing Counselor Certification Exam must be completed through each candidate’s HUDHousingCounselors.com user account. There is no method to register and pay for a group of candidates in a single transaction. However, there is a method to reserve a test center location and test time for a group of candidates.

To Arrange a Group Testing Event

  • Group testing events must be coordinated by HUDHousingCounselors.com Support.
  • Groups may initiate a request by submitting an issue ticket at HUDHousingCounselors.com/Support or by calling Support at 800-448-7149.
  • Complete requests must be submitted 45 days in advance of the group’s earliest target test date.
  • Requests are subject to test center capacity and availability.
  • Each test taker must register and pay for the exam at least 10 business days before the confirmed test date or forfeit their seat.
  • Group testing events are subject to the No Shows and Cancellations Policy.