Important Messages: COVID-19 Impact on Test Centers

Biometrics and Security Updates for Online Exams

Beginning November 2, 2020 Candidates taking the exam online must produce valid, government issued photo ID to the proctor upon request.

The name on your identification must match exactly with your name as specified in your test-taker profile on Additionally, all identification must be current. Expired identification will not be accepted.

Primary Photo ID Examples

  • Government (Local, State, Province or Country) issued driver’s license or identification card

  • Passport

  • Military Identification

  • National Identification card

Keystroke analytics has been eliminated from the Biometrics requirements for the online HUD Housing Counseling Certification Exam.