There is no limit on how many times the Knowledge Assessment can be taken.

However, the link in the user profile page will change every time that user takes the assessment and will only show the last attempt.

Dear Counselor,

There is a known issue with Google Chrome in which certain modules will not load. Users can access the module by right clicking on the module link and selecting "Save Link As" which allows users to save the PDF to their computer and open it from there. Users also have the option to switch browsers.

If these options do not resolve the issue, please update this ticket via the link at the bottom of this message or call 800-448-7149 8am - 4:30pm Eastern Time, Monday - Friday.

Sincerely.

The whiteboard will be available during your exam. We do not currently have a practice white board available, but it is similar to Microsoft Notepad or Apple Notes in that it provides a blank field for typing notes.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

To take the interactive online training course, be sure your computer meets minimum requirements by installing one of the following browsers: 

Windows:

• Internet Explorer 11 or later
• Firefox (latest version)
• Google Chrome (latest version)
• Microsoft Edge (latest version)

Mac:

• Safari (latest version)
• Firefox (latest version)
• Google Chrome (latest version)

If you prefer, you can view the modules in a downloadable Study Guide, available in a PDF format. 

Dear COUNSELOR,

The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide. 

Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud. 

The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete. 

The online training is interactive, but it does not include audio.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

The practice exam is designed to give candidates a feeling for the format and style of test questions and the breadth of the subject matter in the test (90 questions that are not broken into smaller stand-alone sections). It is delivered in a similar format to the certification exam. The practice exam does not provide numeric scoring because performance on the practice exam does not guarantee passing results on the certification exam.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Information about the Home Equity Conversion Mortgage (HECM) certification is available on the HECM Counseling Resources page of the HUD Exchange.

In addition to the training materials on HUDHousingCounselors.hud.gov, the HUD Office of Housing Counseling offers many resources on the HUD Exchange. You can also subscribe to the Housing Counseling Mailing List for regular training notifications.